Lyft settles with Justice Department over rider accessibility complaints
Illustration by Alex Castro / The Verge
Lyft has reached a settlement agreement with the US Department of Justice over allegations that the ride-hailing platform discriminated against people who use foldable walkers and wheelchairs, in violation of the Americans with Disabilities Act.
Under the terms of the settlement, the company will pay damages between $4,000 and $30,000 to four people with disabilities, pay a civil penalty of $40,000, and will provide the DOJ with biannual written reports about its ADA compliance efforts over the next three years.
The DOJ says it launched the investigation after a man in Los Angeles who uses a wheelchair — identified in the settlement agreement as D.H. — filed a dozen complaints about drivers in his area.
D.H. reported that some of the...
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